Lester Glenn Chrysler Dodge Jeep RAM FIAT Buying Tips & FAQ

Frequently Asked Questions

Question: What is a "doc" fee?

Answer: A doc (documentation) fee covers the cost of completing paperwork related to the purchase or lease of a new, used or certified pre-owned vehicle. Our documentation fee is $749 - which is one of the lowest in the state of NJ!

Buyer Tip: There is no cap to the documentation fee in the state of New Jersey. So, other dealerships can charge any number they want to charge on a vehicle transaction. In many cases, other dealerships will show you a lower price on an actual vehicle but charge you a much higher documentation fee to make up the difference. Make sure you know what all of the fees associated with the vehicle are before you decide to move forward with a deal or with a particular dealership!


Question: What is a disposition fee?

Answer: A disposition fee only relates to customers who lease a vehicle. A disposition fee is charged at the end of every lease to cover the fees associated with cleaning up and reselling the vehicle after it is returned. These fees are charged by your bank/lender and agreed upon at the time of signing for your new lease.

Buyer Tip: Make sure you asked what the disposition fee will be on your new lease and remember that you will owe that money once you complete your vehicle's lease term. There are ways of having this fee removed that vary depending on the lender, but typically the disposition fee is waived or forgiven if you purchase the vehicle at the time of your lease expiration, or continue in a new lease with that same lender/bank.


Question: What is a destination fee?

Answer: Every dealership and car manufacturer has a destination fee for new vehicles. The destination fee covers the cost of transporting the vehicle from the manufacturer to the dealership. It is sometimes referred to as the delivery, transportation or freight fee.

Buyer Tip: Many car dealerships will give you a price on a vehicle without factoring in this fee, or then add a second destination fee on top of the original fee at time of purchase. The fee can range from anywhere between $400 to more than $1,000. When we give you a price at Lester Glenn Chrysler Dodge Jeep RAM FIAT, the destination fee is always included!


Question: What should I look for when getting and shopping a price from other dealerships?

Answer: We've talked a lot about prices and price shopping in the content above, but it's all important information to give you the best apples-to-apples approach. Depending on which stage you are in the purchasing process, different prices can be provided. Request an itemized list of all of the fees associated with the vehicle before you leave the dealership. To get the final price you will pay if you were to purchase that vehicle today, request the "out-the-door price." The out-the-door price will include the rebates you qualify for, any dealership or state fees, price of the vehicle itself and any other charges associated with the vehicle purchase. This SHOULD be the best price to shop around multiple dealerships with.

Buyer Tip: The out-the-door price will more times than not be higher than the original price a dealership gives you. Many dealerships do not include every charge/fee when working up a price because they would rather give you a lower price to shop and have another dealership say they can't beat that price. Without including every charge in the total cost, the cost will appear lower than what you will actually pay and will be more appealing to you as a consumer looking for the best deal. Make sure you shop and compare the true out-the-door price between dealerships so you know exactly what you will be paying ahead of time.


Question: Why can't you match certain prices or promotions other dealerships are offering?

Answer: Beware of tricky advertising and read the fine print/disclosures that should be present on every advertisement. Every dealership buys their new vehicle inventory from the manufacturer for the same price. Lester Glenn was founded in 1956 and has developed a strong reputation over the last 60+ years for customer service, transparency and fairness. If you receive a legitimate offer from another dealership, bring the offer in and we will do our absolute best to match, if not beat the offer.

Buyer Tip: Many dealerships offer promotions in which you end up paying more than the vehicle's value just to receive a higher amount of money back on the deal. Other dealerships might offer you dealership-specific rebates (i.e. ABC Dealer Loyalty Rebate) that only apply to those specific group of customers who have purchased a car from that dealership within a very short time frame.